Client Services Manager – HRBP
Act as bridge between clients and the company, ensuring client satisfaction, understanding needs, and facilitating communication. Additionally, handle project coordination, resolve issues, and identify opportunities for business growth.
Client relationships: Providing excellent service, managing client relationships, and ensuring repeat business
Communication: Developing communication platforms, liaising with departments, and communicating with new clients
Problem solving: Troubleshooting problems, resolving conflicts, and making sound judgments
Organization: Prioritizing tasks, meeting deadlines, and managing time
Team leadership: Building & leading a team of Client Services Representatives and promoting cross-departmental communication
As HR Business Partner (HRBP) manage responsibilities for clients:
o Responsible for managing employee lifecycle for clients –
o On-boarding and Induction
o Probation Period Management
o Performance and Appraisal Management
o Separation Process
o Stakeholder & HR Audit Management
o Policy Maintenance and HRMS Administration
o Confidential Database Management
o Benefits Management
o Conflict Management
o Payroll Management
o Employee engagement activities
Aligning business strategies with the organization's people
Ensuring compliance with labour laws, regulations, and industry standards
Analysing HR metrics to identify trends and make data-driven recommendations
Leading and supporting organizational change initiatives
Skilled communicator fostering positive workplace culture and driving employee development. Dedicated to optimizing Client’s HR processes for organizational success.
Please share your CV with us at info@dhruviniconsulting.com, and our team will get in touch with you for suitable opportunities.